Privacy, Security & Terms

Privacy Policy

USArtQuest believes in protecting the privacy of our customers.  The purpose of this policy is to describe the kinds of information that we collect, how that information may be used, how it is protected, and when it is disclosed.

Please do not hesitate to contact us with any questions or concerns.

INFORMATION COLLECTED

When you establish an account with us, we will need to collect such personal information as your name, shipping address, billing address, email address, and phone number.  After you make a purchase, in check out, you will also need enter your credit card number. Your credit card number is not stored on our website, nor do we have access to it at any time during the transaction. This component of check out takes place independently and is located off site.

We may collect certain anonymous data while you are using the website. This information does not identify you personally, but instead is gathered to improve the performance and function of our website. This anonymous information may include such things as pages viewed, time spent on pages, search tool use, browser type, etc.

INFORMATION USAGE

Collected information is used solely to support activities on USArtQuest website. Billing and shipping addresses and personal contact information are used to process orders for the products you have purchased.  Email addresses are collected for communication about your order, shipping, and distribution of related emails such as workshops, special events, and/or sales. You may opt-out of receiving our emails at any time in My Account.

EXTERNAL LINKS

Our website contains some external links that take you to other websites that do not operate under our privacy policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

CONTACT US

If you have any questions or concerns or would like to add, edit, or remove your information from our database, please contact us with your request at:

USArtQuest
18650 W. Old US 12
Chelsea, MI 48118
Email: Customerservice@usartquest.com
Telephone: (800) 766-0728
Fax: (734) 562-2451

Security Policy

USArtQuest website employs the most up to date website security available. If you are not comfortable shopping online, we will accept orders by fax at (000)000-0000.  We discourage phone orders because accuracy is sometimes compromised. We will accept these orders however, with the understanding that will need to process your credit card through our store processor, and not an off-site processor.

CREDIT CARD SAFETY

We do not collect, store, or have access to your credit card number at any time. Protecting the safety of your credit card information is extremely important to us. and we use an off-site credit card number authorization site. This company uses Secure Sockets Layer (SSL) technology to protect the security of your personal information as it is transmitted to us. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers and is considered the gold standard in Internet encryption technology.

INFORMATION SECURITY

To make sure you are accessing our secure server, before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

There are many different kinds of browsers and firewalls, some of which do not permit communication through secure servers. If for any reason you cannot access our secure server, please call us to place your order with us by phone at 800-766-0728.

PRODUCT INFORMATION

USArtQuest attempts to be as accurate as possible in describing its products. However, we cannot warrant that product descriptions or other content of this website are100% error-free. Any product that falls short of your expectations in terms of what was described on the website, may be returned for a full refund, less the cost of shipping.

DAMAGED OR LOST PACKAGES

All products purchased from USArtQuest website are transported and delivered to you by an independent carrier not affiliated with, or controlled by USArtQuest, such as FedEx or the United States Postal Service. We will respond immediately to any damaged shipment and send a replacement.  If the carrier loses your order, we will reship your purchase and you will not be charged.  If your shipment does not arrive in a timely manner, please call us immediately so that we may promptly work to resolve the problem.