USArtQuest can ship to virtually any address in the world. Every attempt will be made to ship your order the same or next business day, if the order is received by 9 am EST.
Most orders are shipped Fed Ex or USPS (United States Postal Service). Usually, Fed Ex will ring your doorbell then leave the package in a sheltered area. USPS will deliver the package in your mailbox, if it fits, or put it by your door. There are no deliveries on Saturday, Sunday or holidays.
Important Notes about Shipping
- For US and International shipping: It is against the law to ship aerosol sprays by air.
- Damage claims must be reported to USArtQuest within 5 days of receiving shipment.
- Keep damaged merchandise in original carton for inspection.
- We try our best to take out-of-stock products down from our website. However, sometimes an item runs out quickly. If you ordered an out-of-stock item, you will be emailed, and given the alternative to ship what is in stock now or hold the entire order. Out-of-stock items will be removed from your order if we can’t fill those items within 7 business days.
We will always ship your order in the most economical way possible. However, there are three circumstances that sometimes require us to split your order into separate shipments:
- Over-sized Items: Certain items are so large that they must be shipped separately from the rest of the order, and in fact may be more economical. If special handling fees apply, you will be notified when your order is ready to be shipped. Sheet papers are also often shipped in their own box.
- Back-Ordered Products: Back-orders, although canceled after 7 business days, may be shipped separately if the original order already fills a box and the back-ordered product can be sent along separately
- Hazardous Materials: Government regulations force some items (such as aerosol sprays) to be mailed and not air-freighted. If you wish to have your order sent by the most economical carrier, sprays may be shipped separately. You will be notified when your order is ready to be shipped.
Oversize and Overweight Orders
Orders that are extremely over-sized or weigh over 150 pounds are subject to special handling charges. The shipping charges for these items will be calculated for you and confirmed via email or phone. This service includes delivery within 7 days of shipment.
Please also note that each shipment of these items requires an adult signature upon delivery. Once your order leaves our warehouse, you will be contacted by the shipper to arrange a specific time for delivery.
Orders over 50lb may be delivered by UPS, Fedex Home or Common Carrier.
Premium Packaging – Flat Box Shipping
We always ship your papers to arrive safely. For most orders rolling the papers does not harm them, and is cost effective for shipping. Sometimes, for larger orders or delicate papers we are able to make a gentle fold and ship them in a box, which does not crease or harm the paper.
However, in some cases flat box shipping is required.
- Oil Lokta Paper
- Coral Paper
- Fiber Lace
- Chain Link Paper
- Our thick Mulberry Paper
- Moon Rock
- Larger quantities of papers
You can also request Premium Packaging – Flat Box for your order. Flat Box shipping adds a $10.00 shipping fee to any size order.
Add $19.95 per address for express delivery. Express delivery usually arrives in 1-2 business days.
Ground shipping charges for orders to be delivered within the contiguous 48 United States are based on the number of unique items in your order for orders totaling under $99.00; orders $99.00 or more ship free. Charges for orders outside the contiguous 48 United States are based on order total.
Continental United States
|Number of Unique Products in Order||Shipping|
|1st Product (any quantity)||$4.99|
|2nd Product (any quantity)||$6.98|
|3rd – 9th Products (any quantity)||+ $0.99 per unique product|
(Orders under $99 with 10 or more products, any quantities)
|Orders $99 or More||FREE|
Alaska, Hawaii, US Possessions, Puerto Rico
Excluding Taxes & Shipping
|Up to $98.99||$14.95|
|$99 or More||$9.95|
In support of our troops and their families, there are no additional charges for APO/FPO addresses. Standard shipping charges apply. Most APO/FPO/DPO orders can be delivered to a Military/Diplomatic Post Office within 4-8 business days.
- For fastest delivery, we ship APO/FPO/DPO orders via USPS Priority Mail
- Parcels must weigh no more than 70 pounds and not exceed 108 united inches
- APO/FPO/DPO orders are not subject to Sale and Use tax
- Note: Size restrictions on items will vary according to the postal regulations of the country in which an APO/FPO/DPO address is located. Contact your local post office to verify size and weight restrictions for that country.
Orders billed to a Canadian address and shipped to a recipient in Canada are subject to applicable customs, duties, and taxes upon receipt.
Excluding Taxes & Shipping
|Up to $15||$15.90|
|$50.00 – $100.00||$26.45|
Countries Outside the US and Canada
Orders for delivery outside the continental United States, Alaska, Hawaii, US Possessions, Puerto Rico and Canada are handled by request only, as a quote for shipping and possible fees (depending on the country) must be manually calculated. For information about international orders, please contact us Contact Us.