A full refund for the purchase price of your merchandise will be available for up to 30 days from the day you receive your order with the following exceptions.
- We cannot accept returns on paper samples.
- We cannot accept returns on clearance papers
- We cannot accept returns on specially ordered papers that are outside our normally stocked items.
- We cannot accept returns on papers that have been custom cut.
When you return an item be sure it is in new and unused condition and pack it in its original box along with the original invoice/packing slip. If you don’t have your packing slip, please call us at 800-766-0728 and we can email one to you.
It is advised that you send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). When returning an item we also recommend you insure the package for your own protection. We cannot issue refunds for packages that are lost or damaged during return shipping.
Your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. Refunds will be issued on the credit card used in the original purchase. Please allow one to two billing cycles for the refund to appear on your statement.
Refunds on Shipping Charges
If your return is in any way a result of an error by Art Papers Online, we will happily refund all applicable shipping costs paid on the product(s) you are returning. Please be sure to indicate the nature of the error. If your return is due to issues other than fulfillment errors, shipping charges will not be refunded.
The natural variations and irregularities that occur within handmade paper and between production lots of any decorative paper are not considered damages. Although these may be returned or exchanged, the related shipping charges will not be refunded.
Paper may be eligible for credit card refund if returned within 30 days from the date that you’ve received your order. Orders returned after 30 days from receipt will not be refunded.
We cannot accept returns on paper that has been cut into pieces or shows evidence of use (such as fold creases from gift wrapping) or is in any way damaged or altered before arriving at our location. Make certain to use the original packaging and packaging method when returning an item to ensure that it arrives in the same condition as received.
Items returned without original packaging and/or without original packaging method may not be eligible for full refund. We reserve the right to refuse full credit on items returned altered in any way, including damage resulting from inadequate return packaging.
We cannot accept returns on paper samples, clearance papers and specially ordered papers that are outside our normally stocked items.